Q: If I purchase just 1 unit and then require additional units, how do I order these and how soon will my account be upgraded?

A: To order additional units you purchase these the same way as you purchased your reseller account. You can also choose how many additional units to purchase. Once you've purchased an additional unit we guarantee that your account will be upgraded within 24 hours, however the usual time is between 3 to 8 hours. top



Q: I'm already a reseller with another company but your prices are much lower. How easy is it to move my customers over to your systems?

A: It is very easy to move your customer over to us. After you have purchased your reseller account, you can set up all your customers via our WebHost Manager control panel. Then, you can either upload your customers files yourself or request that they do it. Once this is done, you simply change the nameservers to the ones we provide you with and between 24/72 hours later they are fully moved over. You can then cancel your account with your other reseller provider. top



Q: Is there a limit on how many units I can purchase ?

A: There is no limit at all. top



Q: What happens if my customers go over the allocated disk space / bandwidth?

A: Via our WebHost Manager control panel you can see exactly how much disk space and bandwidth your customers are using in real time. If it looks likely that you need more to cope this is the time to purchase an additional unit(s). We can also recommend a cheap script / system that will inform you when your customers are getting near to their limit, for example, it can be set to email you if they reach 80% of their limit. Please contact us for further information on this script. top



Q: Is it really true that there is no minimum contract?

A: Yes it is. You can cancel at any time penalty free. If you have customers at such a time we will also buy them from you with our buy back option. top



Q: What services can I offer my customers?

A: You can offer your customers all the features that we offer. For a full list, please click here. top



Q: Can I also reseller domain names?

A: Yes you can and you are free to charge your customers what you like. top



Q: I know you supply a free blind secure area, but can I have my own personalized secure area?

A: Yes you can. For example, if you had http://www.yoursite.com we can help you obtain a secure certificate which will give you https://www.yoursite.com which all your customers can share. However, we do supply a free blind secure area for you customers as standard. ProWebSpace is an official Comodo partner and as such are authorised to set up / sell secure certificates. Click here for more information. top

Q: I am worried that you may increase your prices and I will not make a profit because of such a change, is this likely?

A: Price increases may occur from time to time but will be very small to simply reflect inflation increases. We will contact you in such unlikely circumstances well before any increase takes place. top



Q: What does the "buy back option" mean?

A: Our "buy back option" means that we purchase customers from resellers that no longer wish to be a reseller. The price we pay per customer depends on: how long they have been a customer, the monthly fees they are paying and the amount of resources they use. If you are a reseller and would like to get a quote for selling your customers to us, please contact us. top



Q: What is a blind nameserver?

A: A typical nameserver would show your customers that you are a reseller, for example, if we provided nameservers such as ns1.prowebspace.com & ns2.prowebspace.com, chances are your customers would visit us which could result in a lost customer for the reseller. To avoid this we provide blind nameservers that point to a website that contains nothing but "this website is used for our customers". Then, if a customer does visit the site they will find no trace of us, for example, one of our blind nameservers links of the blind website, www.securesite7.com top



Q: How can you offer such a reseller scheme at such a low price and make it profitable?

A: This is simple. We would rather make small amounts of profit from lots of resellers than over charge and have less resellers. top



Q: What benefit will the free business advice be to me?

A: Since ProWebSpace launched in 1998 we have had to gain customers for ourselves. Some of the customer gathering exercises we did worked, some did not. As we want to see our resellers become very successful we are more than happy to share this with them so that they can start making the right business decisions from day one and hopefully avoid spending money on non profit generating ideas. Please note that our free business advice is only made available to paying resellers and not the general public. top



Q: I have a question that's not here, can you help ?

A: Please contact us and one of our friendly support team will be delighted to help. top